Terms And Conditions
SCOPE OF WORK
Refer to detail page for the applicable consultation or service.
ADDITIONAL CHARGES
Before performing any work, installers will review the purchased Scope of Work and provide an estimate for any work that may be out of scope and thus require an additional charge. Additional charges, fees and expenses may apply if your location is outside our installation coverage area. Payments for additional charges: C.O.D. or personal check.
CABLE/SATELLITE
Installation of cable or satellite service must be performed before the arrival of your home theater installer. This will ensure proper integration of your entire home theater system. If completion of the installation work requires an additional visit for cable/satellite box installation, additional charges may apply.
RESPONSIBILITY
The English Guy installers will not be held responsible for moving any furniture or valuables. The English Guy installers will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service.
INSTALLATION AUTHORIZATION
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.
LABOR ONLY
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.
DISCLAIMER
The English Guy shall not be liable for any failure or delay in performance due to any cause beyond its control. If The English Guy’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of The English Guy, The English Guy may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, The English Guy shall not be responsible for repairing any damage or changes made to your residence.
LATH & PLASTER
The English Guy cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. The English Guy will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, The English Guy will not be responsible for any resulting damage to your wall. LIMITATION OF LIABILITY & RELEASE
Except for direct property damage that results from The English Guy’s negligence, under no circumstances shall The English Guy be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability arising out of, or related to, the services provided by The English Guy or the installation, un-installation, use of or inability to use your products. Further, by purchasing and allowing the performance of installation services by The English Guy you agree to release and hold harmless The English Guy against any loss, liability or damage that you or the owner or lessee may suffer, included but not limited to any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.). Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
EVERY INSTALLATION INCLUDES:
-Pre-installation survey upon arrival at home.
-Connection of your newly purchased components in one (1) room, using exposed wire connections.
-Integration of your newly purchased component(s) into your existing and working system.
-When audio or video components are installed, we will program the remote controls for those components. Please note that separately purchased remote controls (like a Harmony® or Universal) can be programmed with the purchase of 1 of our remote programming offers.
-Neatly dressed wires and cables using wire ties when necessary.
-A brief educational demonstration of the newly purchased components which the installer has connected.
-Cleanup of wire clippings, drywall dust, or any other debris caused by installation.
-Note regarding wire/cable concealment: Locations that involve inadequate access for standard wall fishing to the wall where the wire is to be hidden, or the wire is to be hidden in a wall that contains insulation, vapor barriers, or any other obstructions, wire may be concealed by installer-provided paintable or matching track molding (which may require a return visit). Installer will finish wall fished cable exit points with a bushing, plate or spackle. We will spackle any area where access holes were created in the walls. The customer shall be responsible for any repainting.
-A 1-year limited warranty on all labor included with professional installation services. The English Guy’s professional installer will correct any material defects in the workmanship of the installation services you purchased if reported to The English Guy within 1 year of the date services were completed. This limited warranty does not include any warranty on parts or equipment. Any problems that are within the first 30 days are free after that a $50 call out fee is charged for all non warranty issues if a house call is needed. Service returns cannot be accepted after installation or consultation services are completed.
Note: To schedule, reschedule, or cancel an appointment, please call Mark @ 623‑330‑9386
Email: mark@englishguyhe.com directly or visit our Contact Us page.